Frequently Asked Questions
Everything you need to know about your Freebird experience.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Are Freebird beauty products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals, and we only work with suppliers who uphold these same ethical standards.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used or unopened products within 30 days of delivery for a full refund.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, since everyone's skin is unique, we recommend performing a patch test on a small area before full application.