Returns & Exchanges

At Freebird, we want you to glow with confidence, which is why we offer a 30-day window for returns or exchanges on all of our beauty essentials. If a product isn't the perfect fit for your skin or routine, we are committed to making it right.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging to ensure they remain protected during transit back to our facility.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided by our portal and securely attach it to the outside of your package.

• 4.
  Drop Off and Track

  Take your package to the nearest authorized carrier location and keep your tracking number handy until your refund or exchange is processed.